Customer Service

At Firbay.com, we are committed to delivering exceptional customer service to ensure a seamless shopping experience for all your promotional gifting needs. Whether you have questions, need help with an order, or require personalized assistance, our team is here to support you every step of the way.

How We Can Help

Order Assistance: Need help placing an order or tracking your shipment? We’re here to guide you through the process and ensure your order arrives on time.
Customization Support: Looking to create a unique promotional product? Our design team can assist you in adding logos, taglines, or personalized elements to your chosen items.
Bulk Orders & Discounts: We specialize in bulk orders! Contact us for exclusive pricing and tailored solutions for large orders.
Returns & Refunds: Not satisfied with your order? Learn about our return policy and how we handle refunds to ensure your complete satisfaction.
Product Inquiries: Have questions about a specific product? Our team can provide detailed information on materials, sizes, and customization options.

Customer Service FAQs

Here are answers to some common questions:

How can I check the status of my order? Log in to your account and visit the “Order History” section to track your order.
What is your return policy? We accept returns on non-customized items within 30 days of delivery. Custom products can only be returned if they arrive damaged or incorrect.
How long does customization take? The timeline for custom orders varies based on the product and quantity but typically ranges between 7-14 business days.

For more FAQs, visit our FAQ page.

Get in Touch

If you need assistance, don’t hesitate to reach out to our customer service team.

Email us your artwork. E-mail: ask@firbay.com

WhatsApp/Voicemail/SMS: +1-701-6600661 Reply within 24 hours.

Our Commitment to You

At Firbay.com, we pride ourselves on:

Reliable Service: Fast responses and timely support.
Quality Assurance: Ensuring your products meet the highest standards.
Customer Satisfaction: Your happiness is our priority.

Thank you for choosing Firbay.com as your trusted promotional gifts partner. We look forward to serving you!